Public Safety Telecommunicator

Apply now Job no: 498136
Department: Public Safety
Work type: staff full-time non-exempt
Location: Huntsville, AL
Categories: Public Safety

Purpose of the Position:

The Public Safety Telecommunicator is employed in The University of Alabama in Huntsville Police Department Emergency Communications and Operations Center and dispatches personnel based on seven-digit calls and 911 calls. Under general supervision, the Public Safety Telecommunicator independently performs specialized and essential specialized work in receiving and dispatching accurate information to appropriate emergency responders during, at times, highly stressful and intense situations. Work involves responsibility for the operation of specialized radio utilizing multiple channels and frequencies in a 911 center. Position requires fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to appropriate vehicles and personnel. Employees work with considerable independence, subject to instructions or orders to meet special operating circumstances or emergencies. The incumbent will effectively and efficiently communicate between campus law enforcement headquarters, campus police officers in the field, parking officers, student assistants, other university departments and personnel, and outside agencies. These interactions require tact, discretion, and confidentiality. Work is performed in a communications center without windows. Incumbent often works fast-paced in a harried work atmosphere, sometimes confronted by disturbing or stressful call situations. Work is essentially sedentary with occasional walking, bending, lifting of objects under 25 pounds, or minimal physical activities. Work requires the ability to sit for extended periods of time, to operate multiple personal computers and transmitters/receivers, and to perceive and or discriminate colors, sounds, depth, and texture. Work requires continuous repetitive arm/hand movement.

Duties / Responsibilities
• Perform a wide variety of essential duties involving independent judgment and action within an assigned controlled access environment and requiring in-depth knowledge of an organization-wide function or program while maintaining and adhering to confidentiality; assist in assuring smooth and efficient office operations in a complex environment.
• Receives 911 calls on computerized telephone, cell phone, radio, and other communicating systems; and refers routine calls to proper sources or responds according to departmental procedures.
• Dispatches emergency personnel according to procedures and in accordance with the nature and location of the emergency; makes radio and telephone calls to agencies, and other concerned parties in the event of a major accident.
• Operates a variety of communications equipment, such as telephone, two-way radio, and computer aided dispatch system.
• Provide skilled emergency work that involves receiving 911 call and non-emergency requests for police assistance, determining the nature and urgency of the calls, initiating police or other emergency personnel action, and maintaining close contact with field units to monitor response and needed support requirements. Forwards complaints as appropriate. Answers inquiries regarding the District and surrounding areas, services available, and related District procedures.
• Work patiently with individuals who exhibit emotional stress or other demanding situations determining proper course of action.
• Respond to informational requests from personnel; utilize an assigned computer system to input data and extract information related to incidents and reports; research tickets for identification of vehicle ownership, and input ticket, appeal and hearing information into an assigned database; establish and maintain automated records as directed.
• Checks for outstanding warrants or prior offenses on suspects.
• Accesses information on stolen property, vehicle registration, and other information from statewide computer networks.
• Monitors alarm panel for fire, panic, and trouble alarms and dispatches appropriate responders.
• Uses security cameras to monitor areas of campus for potential criminal activity.
• Monitors multiple radio frequencies simultaneously
• Requires regular and prompt attendance plus the ability to work well with others and work well as a team.
• Communicate with campus administrators, local police, fire, animal control and medical emergency units to exchange information, coordinate activities and resolve issues or concerns.
• Confer with outside fire, police and medical agencies to request and provide assistance and information as needed.
• Maintain accurate and complete records of all incoming calls concerning daily activities, services dispatched and related information; maintain records related to dispatch activities, incidents and assigned duties in accordance with the Jeanne Clery Act.
• Available to work overtime for extended periods of time, including shifts beyond 24 straight hours during emergencies.
• Contact maintenance personnel for after-hours maintenance emergencies.
• Respond to inquiries and provide general information to the public regarding security services and procedures; issue and distribute keys and parking permits to staff.
• Monitor inventory levels of office supplies; order, receive and maintaining inventory of office supplies. Order and maintain inventory of a variety of materials.
•Reviews files, records, and other documents to respond to requests.
• Perform other duties as assigned.

Minimum Requirements:

• High school education or equivalent.
• Sufficient training and years of experience to demonstrate the knowledge and abilities listed above.
• Must have excellent verbal communication skills and have the ability to multi-task including accurately typing a minimum of 36 words per minute on a computer keyboard.
• Qualified applicants will be administered a CritiCall assessment to ensure the applicant possesses the necessary skills to perform all the required duties for the 911 dispatcher role.
• Qualified candidates will undergo an extensive criminal background investigation, physical and mental exam, and drug screening.
• Must possess and maintain a valid driver’s license.
• Ability to think and act quickly, calmly, and accurately in emergency situations and under stress.
• Must be able to efficiently perform all call taker and dispatcher duties.
• Some knowledge of the operation of telephone, radio, computer-assisted dispatch, and other communications equipment.
• Ability to learn the use of a multi-functional dispatch console with an integrated assortment of communications equipment including a digital playback unit, integrated multi-functional radio/telephone system, and the Computer-Aided Dispatch system (CAD).
• Ability to effectively communicate with and elicit information from upset and irate citizens.
• Ability to understand callers and to differentiate and note background noises.
• Ability to speak and comprehend the police phonetic alphabet and ten codes.
• Ability to learn applicable FCC rules and regulations.
• Ability to spell accurately.

Desired Qualifications:

• Technical school graduate is preferred.
• Computer-Aided Dispatch experience is desired.
• APCO Public Safety Telecommunicator Certification is highly desirable.
• Current NCIC certification is preferred.
• 2 or more years of work experience in a university setting as a 911 call taker or dispatcher is highly desirable.

Published Salary (if available):


Advertised: Central Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Please note, job openings are posted for a minimum of three (3) business days and may be removed from the job posting board and filled any time after the minimum posting period has ended.