Staff Careers

The Staff Assistant serves as the primary front-desk receptionist for the UAH on-campus Primary Care Health Clinic and is often the first point of contact for students, faculty, and staff. This position provides courteous, confidential, and efficient administrative support to support daily clinic operations, ensure a positive patient experience, and maintain compliance with healthcare and university policies.

Duties/Responsibilities

Front Desk & Patient Services
• Serve as the front-desk receptionist for a primary care clinic, greeting patients and visitors in a professional, courteous, and respectful manner
• Answer multi-line telephones, respond to inquiries via phone, fax, email, and patient portal messages, and route appropriately
• Schedule, confirm, and manage primary care appointments, including same-day and follow-up visits
• Provide patients with basic information regarding clinic services, forms, and billing processes
• Maintain a clean, organized, and welcoming front desk and waiting area

Patient Registration, Records & Billing Support
• Register patients and verify demographic, insurance, and eligibility information
• Maintain accurate and confidential patient records in the electronic health record system
• Collect copayments and process payments according to clinic and UAH procedures
• Manage incoming and outgoing correspondence, including referrals and medical records requests
• Adhere to all privacy and confidentiality requirements, including HIPAA and FERPA, when handling patient, student, and employee information

Student Programs, Immunization Compliance & Outreach
• Assist with new student orientation activities, including providing information about clinic services, admissions immunization requirements, Student Health Insurance, and access to care
• Support immunization record review and compliance processes in accordance with university policy and public health requirements
• Communicate with students regarding immunization documentation, deadlines, and follow-up needs
• Assist with clinic participation in campus events, outreach activities, and health-related programs, as assigned

Administrative & Operational Support
• Coordinate with providers, nurses, and medical assistants to support patient flow and clinic efficiency
• Provide general administrative support, reporting assistance, and data entry as needed
• Assist with special projects and other duties as assigned to support clinic operations

High school diploma, one year of experience in an administrative, customer service, or receptionist role, or an equivalent combination of education and experience.

• Experience in a primary care or healthcare front-desk setting
• Familiarity with electronic health records and insurance verification
• Experience working in a college or university environment

$36,000 - $38,000