| Purpose of the Position: |
The Business Analyst (Enrollment Management) serves as a primary functional partner with technical components, supporting academic units and key stakeholders across the enrollment lifecycle. This position focuses on the functional operation, configuration, continuous improvement, and overall integrity of the Ellucian Banner student system and related integrated software suite. The Analyst bridges functional business processes and technology, ensuring that system workflows meet the operational needs of Enrollment Management and academic departments.
The Business Analyst acts as a functional subject matter expert and data steward for the Office of Enrollment Management at The University of Alabama in Huntsville (UAH). In this capacity, the Analyst aligns business requirements with enterprise solution architecture across Banner and integrated systems (including Coursedog, Campus Logic, Document Management/AppEnhancer, Terra Dotta, and EdSights). The Analyst collaborates closely with OIT and academic units to gather functional requirements, streamline system workflows, test solutions, and maintain consistent data integrity across campus systems.
The Business Analyst works collaboratively with campus leadership and technical teams to provide guidance and functional support across the division. The incumbent plays a key role in fostering a customer-focused, continuous-improvement environment, serving as the liaison between Enrollment Management and Central IT to ensure technology solutions align with operational goals. This position is 100% on-site at the UAH campus in Huntsville, AL.
Duties / Responsibilities:
• Diagnose functional system issues, identify root causes, and collaborate with technical teams to implement appropriate configurations and solutions.
• Develops and delivers end-user training, system documentation, and standard operating procedures (SOPs) for functional staff across campus.
• Serves as the primary functional liaison between Enrollment Management and the Office of Information Technology (OIT), ensuring alignment between business needs and system solutions.
• Coordinates and conducts functional testing, user acceptance testing (UAT), and validation for Ellucian Banner upgrades, patches, and module enhancements in partnership with OIT.
• Gathers and documents business requirements, user stories, and process workflows from academic units and administrative staff to translate operational needs into technical specifications.
• Evaluates current enrollment management business processes to identify opportunities for automation, efficiency, and improved system integration.
• Provides functional leadership and ongoing support for Ellucian Banner and connected enrollment platforms to ensure optimal performance for academic units.
• Performs other duties as assigned.
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| Minimum Requirements: |
• Bachelor's degree in Analytics, or a related technical field; or an equivalent combination of education and experience.
• Minimum 3 years of full-time work experience.
• Intermediate SQL proficiency to navigate relational databases(Oracle/MSSQL server/Postgresql/etc.), validate data integrity, and run ad hoc verification reports.
• Proven ability to translate user feedback into structured BRDs (Business Requirement Documents), user stories, and clear scope boundaries.
• Exceptional communication skills to successfully coordinate tech priorities between central IT developers and non-technical enrollment leaders.
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| Desired Qualifications: |
• Familiarity with Ellucian Banner or comparable SIS is preferred.
• Experience in an education setting is preferred.
• Experience with Admissions CRM / Recruitment CRM software (Slate or other) is desired.
• Experience with and knowledge of SQL, HTML, CSS, and report writing systems (Argos/etc.)
• Experience and working knowledge of relational databases
• Experience in functional troubleshooting and/or ability to serve as the first line of defense for enrollment staff to resolve production bugs, system errors, and data discrepancies is desired.
• Experience working inside an Admissions, Financial Aid, or Registrar’s office is desired.
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