| Purpose of the Position: |
The primary operational function of this position will be the direct management of systematic preventative maintenance and floor care campus-wide. It will also include direct supervision of employees assigned to the weekend shift. Beyond daily management, the employee will be responsible for developing, implementing, and maintaining a structured, university-wide floor maintenance program. Establishing a standardized schedule for floor care during off-peak weekend hours minimizes disruptions to academic and administrative activities while protecting the long-term appearance of physical facility flooring.
In addition, this role will serve as the primary point of accountability for quality control and environmental safety during weekend operations. The position ensures that cleaning standards remain consistent, chemical safety protocols are strictly enforced, and team members complete assignments efficiently and safely.
Duties / Responsibilities:
Assist the Director and Assistant Director with duties related to Operations:
● Plan, organize, direct, and quality control a variety of custodial special projects, including equipment, crew preparation, and training. Position is subject to being on-call and/or mobilized for after-hours F&O operations or severe weather events.
● Provide direct supervision of weekend custodial operations across assigned university facilities.
● Serve as the primary weekend point of contact for custodial service needs, emergencies, and operational issues.
● Routinely inspect buildings and assigned work areas to verify that established cleanliness and service standards are being met.
● Utilize the departmental maintenance management/work order system to plan, track, communicate, manage, and benchmark all preventive and reactive custodial service requests and work order assignments.
● Understanding of SDS (Safety Data Sheets), dilution ratios, and chemical interactions across various floor substrates (e.g., terrazzo, VCT, polished concrete, hardwood, carpet).
● Develop, implement, and maintain a comprehensive, ongoing university floor maintenance program.
● Establish floor care schedules based on flooring type, building utilization, traffic levels, condition, and manufacturer's recommendations.
● Schedule and coordinate annual, semiannual, quarterly, monthly, and routine floor maintenance operations.
● Evaluate flooring conditions and determine appropriate maintenance procedures and frequencies.
● Ensure proper selection and use of cleaning chemicals, finishes, pads, equipment, and other floor care products.
● Maintain accurate records of completed floor care activities, schedules, materials, equipment, and identified deficiencies.
● Ability to perform basic troubleshooting, routine maintenance, and operational checks on heavy machinery such as auto-scrubbers, burnishers, and commercial extractors.
● Using provided software and apps, conduct regular inspections for quality assurance & compliance with objectives.
● Uphold campus custodial service standards.
● Prepare operating, labor, and supply reports.
● Routinely monitor equipment inventory and advise of the need for replacement of worn-out and obsolete equipment.
● Using APPA standards, develop standards and reports for benchmarking and continuous improvement.
● Routinely evaluate, correct, and retrain custodial staff.
● Provide recommendations for the replacement or addition of equipment based on the needs of the Building Services unit.
● Serve as a backup in the absence of the custodial supervisor staff. Provide frontline support services when needed to ensure productivity and standards are being met.
● Establish job priorities and coordinate daily work assignments with subordinate leads/supervisors.
● Regularly lead team meetings emphasizing safety.
Assist the Director and Assistant Director with duties related to Employee Supervision:
● Interview, hire, train, supervise, coach, discipline, and evaluate the performance of employees under direct and indirect supervision.
● Assist in the development and implementation of onboarding for all new employees.
● Select, assign, & supervise the training of new employees & coordinate the assignment of work crews to provide for changing priorities.
● Possess the knowledge and abilities to provide leadership, coaching, and encouragement to said employees.
● Analyze, develop, adjust, and direct staff roles and responsibilities to accomplish F&O department objectives.
● Establish and maintain good communications, morale, conflict resolution, and work ethics.
● Assure that employees know and observe the rules and regulations of the university, policies, and procedures of Facilities & Operations, and all safety regulations. Lead, supervise, and enforce effective safety procedures, support safe working conditions, and facilitate communication and training to prevent injuries and address safety concerns and risks.
● Coordinate staff training sessions for custodial staff related to work functions, OSHA standards, safety and interpersonal communication, sexual harassment, and other topics as needed.
● Counsel and coach supervisors to discuss problem areas and identify means of improvement.
● Promote recognition of individual workers and entire crews based on outstanding performance or work crew production.
● Communicate to the Building Services Director daily through phone, text messaging, email, and face-to-face interaction.
Assist the Director and Assistant Director with duties related to Strategic Planning & Reporting:
● Develop & maintain Class-B Real Estate/APPA Level 2 or greater standards for building services.
● Assist in the development of annual budgets and manage monthly unit expenses to achieve or exceed expenditure goals and expectations.
● Track warranties and follow up on warranty issues related to equipment.
● Assist with the development of the F&O deferred maintenance program to meet long- and short-range campus needs.
Assist the Director and Assistant Director with duties related to Customer Service:
● Inspect buildings to ensure compliance with departmental standards and review findings with appropriate managers.
● Interact with University administrators, faculty, and staff to resolve custodial, building services, and maintenance-related problems and improve service.
● Establish long- and short-range goals for the Building Services unit. Measure and monitor progress toward those goals, including soliciting client feedback.
● Meet with supervisors and clients to review and discuss custodial performance, problem areas, and identify means of improvement.
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| Minimum Requirements: |
● Associate's degree in a related field or equivalent combination of education and experience.
● Minimum 5 years of proven experience in managing a workforce, 2 or more of which includes managing housekeeping or custodial cleaning operations.
● Proven expertise in hard floor and carpet care techniques, including stripping, waxing, burnishing, scrubbing, and hot-water extraction.
● Demonstrated knowledge of flooring materials, manufacturer specifications, surface-specific chemicals, and floor care equipment operations.
● Experience training staff and facilitating training classes.
● Must consistently project a professional demeanor, positive attitude, and professionally communicate with and answer inquiries from visitors and the University community
● Strong knowledge of Google Workspace Gmail, Docs, Sheets, Gemini, etc. and Microsoft Office suite (Word, Excel, etc.)
● This employee will be a regular driver as defined in the UAH Vehicle Safety Management Program, which includes, but is not limited to, possessing a valid driver’s license and maintaining an acceptable MVR in the judgment of the University’s insurance company.
● Must be available to work weekend shift hours.
● Willingness to participate in programs for career development in the environmental and sanitation field.
● Knowledge of ISSA and APPA standards.
● Proven success in sanitation and housekeeping involving educational or commercial complexes.
● Administrative ability to communicate effectively.
● Knowledge of current cleaning practices, changing trends in cleaning operations, and chemical use.
● Certified in blood-borne pathogen cleanup or obtain certification within 6 months of hire.
● Ability to complete online Export training to obtain a campus building security badge.
● Experience handling hazardous materials like concentrated commercial cleaning chemicals, blood, and human waste.
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