Staff Careers

The Operations Manager for Building Services is a key member of UAH Facilities & Operations department, which is responsible for the planning, design, construction, renovation, maintenance, and repair for the University. The employee assists the Director of Building Services (Director) with the following:
• directing all daily activities related to the custodial functions of the university, including basic custodial operations, training, purchase of supplies and equipment, solid waste removal, management of human resources, budgets, procurement of supplies, window cleaning, pest control services, etc.
• strategizing, analyzing, developing, resourcing, managing, improving, measuring, and reporting all functions related to custodial services including staff and contractors;
• maintaining buildings and surrounding areas in a clean, orderly, safe, and secure condition to enhance the image and learning environment for the campus community;
• employee must work afternoon/evening shift and some weekends as needed to oversee in-house service, contracted services, and special projects.
This employee will spend the majority of their time in the field assisting with daily operations for all custodial and building services provided by Facilities and Operations.

Duties/Responsibilities
Assist the Director with duties related to Operations:
• Plan, organize, direct, and quality control a variety of custodial special projects, including equipment, crew preparation, and training. Position is subject to being on-call and/or mobilized for after-hours F&O operations or severe weather events.
• Utilize the departmental maintenance management/work order system to plan, track, communicate, manage, and benchmark all preventive and reactive custodial service requests and work order assignments.
• Using provided software and apps, conduct regular inspections for quality assurance & compliance with objectives.
• Uphold campus custodial service standards.
• Provide reports detailing findings of inspections, both for in-house staff as well as contracted services.
• Prepare operating, labor, and supply reports.
• Maintain supply inventory while operating within allocated budgets.
• Routinely monitor equipment inventory and advise the need for replacement of worn-out and obsolete equipment.
• Using APPA standards, develop standards and reports for benchmarking and continuous improvement.
• Routinely evaluate, correct, and retrain custodial staff.
• Provide recommendations for the replacement or addition of equipment based on the needs of the Building Services unit.
• Direct and evaluate the work of outside contractors. Audit contractors to ensure compliance with contracts and quality performance.
• Serve as a backup in the absence of the custodial supervisor staff. When needed, provide frontline support services to ensure productivity and standards are met.
• Establish job priorities and coordinate daily work assignments with subordinate leads/supervisors.
• Utilize the campus work order system to provide both routine and requested services.
• Accurately report in the campus work order system and create reports as needed.
• Regularly lead team meetings while emphasizing safety.
• Interview, hire, train, supervise, coach, discipline, and evaluate the performances of employees under direct and indirect supervision.
• Assist in the development and implementation of onboarding for all new employees.
• Select, assign, & supervise the training of new employees & coordinate the assignment of work crews to provide for changing priorities.
• Possess the knowledge and abilities to provide leadership, coaching, and encouragement to said employees.
• Analyze, develop, adjust, and direct staff roles and responsibilities to accomplish F&O department objectives.
• Establish and maintain good communications, morale, conflict resolution, and work ethics.
• Assure that employees know and observe the rules and regulations of the university, policies, and procedures of Facilities & Operations, and all safety regulations. Lead, supervise, and enforce effective safety procedures, support safe working conditions, and facilitate communication and training to prevent injuries and address safety concerns and risks.
• Coordinate staff training sessions for custodial staff related to work functions, OSHA standards, safety and interpersonal communication, sexual harassment, and other topics as needed.
• Counsel and coach supervisors to discuss problem areas and identify means of improvement.
• Promote recognition of individual workers and entire crews based on outstanding performance or work crew production.
• Communicate to the Building Services Director daily through phone, text messaging, email, and face-to-face interaction.
• Develop & maintain Class-B Real Estate/APPA Level 2 or greater standards for building services.
• Assist in the development of annual budgets and manage monthly unit expenses to achieve or exceed expenditure goals and expectations.
• Track warranties and follow up on warranty issues related to equipment.
• Assist with the development of the F&O deferred maintenance program to meet long- and short-range campus needs.
• Inspect buildings to ensure compliance with departmental standards and review findings with the appropriate parties involved.
• Interact with University administrators, faculty, and staff to resolve custodial, building services, and maintenance-related problems and improve service.
• Establish long- and short-range goals for the Building Services unit. Measure and monitor progress toward those goals, including soliciting client feedback.
• Meet with supervisors and clients to review and discuss custodial performance, along with any problem areas, and identify means of improvement.

• Associate degree in a related field or equivalent years of experience.
• Minimum 5 years of proven experience in managing a large workforce: 2 or more years with managing housekeeping or custodial cleaning operations.
• Minimum 2 years of experience in training staff and facilitating training classes.
• This employee will be a regular driver as defined in the UAH Vehicle Safety Management Program, which includes but is not limited to, possessing a valid driver’s license and maintaining an acceptable MVR in the judgment of the University’s insurance company.
• Must be available to work nights and some weekends as needed.
• Participation in a registration program for career development in the environmental and sanitation field.
• Well-versed in ISSA and APPA standards.
• Proven excellence in sanitation and housekeeping involving large industrial or educational complexes.
• Administrative ability to communicate effectively.
• Knowledge of current cleaning practices, changing trends in cleaning operations, and chemical use.
• Certified in blood-borne pathogen cleanup or obtain certification within 6 months of hire.

• Bachelor’s degree in a major science or business administration is desired.
• Bilingual in Spanish is preferred.
• Familiarity with Microsoft Office Suite is desired.
• Competency in budget forecasting and financial processes is preferred.
• Certified Executive Housekeeper (CEH) is desired.
• Registered Executive Housekeeper (REH) is preferred.
• Experience with state contract regulations, consortium, and vendor negotiations is desired.

$53,000 - $60,000