Help Desk Associate I

Apply now Job no: 495157
Department: Office of Information Technology
Work type: staff full-time non-exempt
Location: Huntsville, AL
Categories: Information Technology

Purpose of the Position:

The Help Desk Associate will have a focus on providing end-user desktop support, account management assistance, virus removal, documentation, ticket management and customer service to a wide variety of departments across the campus as well as hiring and managing student employees. Diligence, attention to detail, and effective and clear communication are key skills as well as the ability to multitask and prioritize work appropriately.

Minimum Requirements:

• Associate's degree or 2 years of college coursework
• 2 years of full-time verifiable work experience in an IT service and support environment
• Must have a working knowledge of and experience with network and help desk operations
• Must have experience with desktop support and account management
• Priority and resource management as well as supervisory and leadership skills required
• Must have the ability to embrace change and expect a flexible workload since varying requests are received each day should be completed with a sense of urgency

Desired Qualifications:

• Bachelor’s degree in Computer Science, Management Information Science or a closely related field is preferred
• Familiarity with Google Apps core suite is desired
• Teamwork mentality and the ability to collaborate respectfully with the Client Services team is preferred
• Strong customer service orientation and a proven analytical and problem-solving ability is desired
• Good written, oral communication, and exceptional interpersonal skills, with a focus on listening and questioning, is preferred
• Ability to present technical ideas and concepts in professional and user-friendly language is desired
• Capacity to conduct research into issues and products is preferred
• Self-starter with good time management skills is desired
• Team-oriented and collaboratively driven is preferred
• Prior experience in an academic/university environment is desired
• Availability to work standard UAH business hours preferred, however, the work schedule is subject to change including a rotated or adjusted work schedule

Published Salary (if available):

$33,000 - $36,150

Advertised: Central Standard Time
Applications close:

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Please note, job openings are posted for a minimum of three (3) business days and may be removed from the job posting board and filled any time after the minimum posting period has ended.